Refunds and Cancellations:
1. Service Fees. All Services are prepaid at the time of order. We bill you monthly, bi-yearly, or yearly thereafter. You will pay using one of the payment methods we support. All amounts payable will be made without setoff or counterclaim, and without any deduction or withholding. Fees for any new Service will be effective when we post updated fees on the Site unless we stat otherwise in a notice. We may increase fees for any existing Service Offerings at any time.
2. Taxes. All fees and charges payable by you are inclusive of applicable taxes and duties, including VAT and applicable sales tax. As such, you pay no tax.
3. Set Up Fees. Are charged per product ordered and are automatically applied.
4. Ordering. The order process for Service Offerings is as follows:
(a) All orders must include your real name, address, phone number and email address. Providing false information may result in immediate termination of all your accounts without refund.
(b) Orders are deployed in the order in which they are received.
(c) Payment is required at the time the order is placed. Failure to complete payment will result in the order being discarded by our system.
(d) After your initial order and your service is active (“Service Activation Date”), your invoice date is either monthly, bi-yearly, or yearly thereafter.
5. Billing. The billing process related to your Service is as follows:
(a) Due to the nature of our industry and the costs involved with provisioning and maintaining your Service, we do not offer refunds or pro-rated refunds at anytime.
(b) Invoices are generated 7 days before the date they are due. At our discretion, email reminders may be sent 1 day before the due date to your last known email address. If your Account is set up on auto billing, your payment method will be charged on the Payment Date.
(c) All invoices are emailed and are available in your Account panel. Invoices are not sent via postal mail, PDF, fax or any other method other than email. We do not contact customers via phone to discuss billing issues.
(d) If your payment is declined or you fail to submit payment on or before the invoice due date, your Service will be suspended on the due date. You will receive an email reminder with the suspension notice.
(e) If any chargebacks occur on your credit card, or PayPal cases created, we reserve the right to terminate all Services immediately.
(f) All payments are set to automatic recurring payments either through PayPal or Debit / Credit Card. Failure to make payment within 72 hours of the time we disconnect/suspend your Service will result in your Service being terminated.
(g) If you wish to cancel your service, you must submit a cancellation request. If you used PayPal for your payment method, you must cancel your automatic recurring payments through PayPal. Your service will be cancelled but you must turn off the recurring automatic payments through PayPal or automatic payments will continue. We do not offer refunds for not managing your automatic recurring payments through PayPal.
