If you're experiencing buffering, please do these troubleshooting steps to try and remedy the issue.
1) Reset your modem / router - simply unplug your modem/router for 2-5 minutes, then plug it back in. This will reset the Internet / WIFI and usually does the trick with a number of issues.
2) In your device settings go into apps or applications and find the HawkTV or ClearChoice app and click on it. In there click on clear cache, force stop, and launch or open. This will close out the app and restart it fresh. (perform this step regularly)
3) If you do this step and doesn't help then restart your device.
- To restart your Fire TV Stick, simply press and hold the "Select" (middle button on the remote) and "Play/Pause" buttons simultaneously for about 5-10 seconds.
- To restart an Android device, go to the Google TV home screen. Select the "Settings" gear icon, Navigate to "System", Choose "Restart", Confirm the restart.
4) Reset your device to factory settings and reinstall the ClearChoice or HawkSuite apps.
*Note on HawkTV connections - if you are using over your allowed number of connections, there will be a tremendous amount of buffering. (Ex: You have a 3 connection subscription and you're logged into 4 devices, the system will allow the logins, but then buffer so bad that it is unwatchable.)
Q/As on Buffering:
1) Internet Bandwidth Speed - is there enough Internet speed to handle our streaming needs? speetest.net (Check to see what your wifi Internet speed is and if it is dropping at certain times of the night. Some customers have experienced major drops in their Internet speed when neighbors are home and more people are using the same lines)
2) Modem / Router - is there a quality modem router in place? (Some customers have fast internet, but a cheap modem/router so please check and make sure that modem/router is a quality one and working correctly)
3) Internet Connection - is there an issue with the line coming into the house? (Some customers have found that having a tech come check the line coming into the house needed repaired, or there was a splitter on the line, etc)
4) Device - can the device(s) we have handle our streaming needs? (Some devices just go bad at times or can't handle the amount of apps installed, the storage is full, etc.) It might be worth investing in a different device or resetting it back to factory settings and reinstalling the ClearChoice or HawkSuite apps)
