1) In your device settings go into apps or applications and find the HawkTV app and click on it. In there click on clear cache, force stop, and launch or open. This will close out the app and restart it fresh.
2) If you do this step and doesn't help then restart your device.
- To restart your Fire TV Stick, simply press and hold the "Select" (middle button on the remote) and "Play/Pause" buttons simultaneously for about 5-10 seconds.
- To restart an Android device, go to the Google TV home screen. Select the "Settings" gear icon, Navigate to "System", Choose "Restart", Confirm the restart.
3) If that didn't work, reset your modem / router - simply unplug your modem/router for 2-5 minutes. This will reset the Internet / WIFI and usually does the trick with a number of issues.
4) Reset your device to factory settings and reinstall the apps.
